Frequently Asked Questions
What are we doing in response to COVID-19
As we welcome you back to our hotel, we are committed to providing you with a safe environment that aligns with expert protocols. We are redefining our cleaning & safety standards and we will be actively monitoring and evolving our solutions to ensure we have a continued focus on the health and safety of our guests and associates. All aspects of our business with be addressed, from public spaces, guest rooms to in-house dining.
What time are the reception hours?
Mondays – Thursdays 7:00am – 9:00pm
Fridays – Saturdays 7:00am – 10:00pm
Sundays 7:30am – 8:00pm
Is your restaurant open?
Our restaurant is open for breakfast 6 days a week from Tuesday to Friday from 6.30 am – 9.00 am. Saturday and Sunday from 7.30 am – 10.00 am
We are open for dinner 6 nights per week, Monday to Saturday from 6 pm – 8.30 pm.
What time is check-in?
Check-in is from 2.00pm, If you require to check-in earlier please call our friendly team to organise. Early check-ins are subject to availability.
What time is check-out?
Check-out is 10.00am. If you require a late check-out please contact our friendly team. There will be an additional charge and it is subject to availability.
Do you accept cash payments?
Yes we do accept cash payments but will require you to leave a $200 cash deposit at reception which will be returned on check-out.
What card types do you accept?
Mastercard, Visa & AMEX, these cards are available at a 1.3% surcharge for all transactions. We do not charge a surcharge on debit cards. AMEX is 3%.
Is smoking allowed?
All our rooms are strictly NON smoking and NON vaping zones. If you wish to smoke or vape please use designated areas outside only.
Can I park on site?
Yes we have free ample parking for our guests.
Do you provide extra bedding?
Yes, roll-away beds are available at an additional charge of $30 and are subject to availability, Roll-away beds can only be used in certain room types. All cots requested costs $20.
Can I check in later than 10:00pm?
Yes, we have late check in available. Please make sure you call our friendly team to let us know you will be arriving late and we will provide you with our late check-in procedure.
Do you have baths?
Several rooms have baths and are available on request. These rooms may be at an additional price for the upgrade. I believe only the spa rooms offer a bath.
Are there kitchens in the rooms?
Do you have elevators?
Do you allow pets?
Unfortunately, we do not allow pets in our hotel rooms.